Getting started¶

Covage mission¶

Covage mission consists in providing you the following benefits:

Wide product range - Through a one-stop-shop, using common processes and common interfaces, and hiding the underlying complexity.
Optimal ordering experience - Simple and easy user journey based on business processes designed to meet customer expectations that hide the complex technical processes of the underlying supplying operators.
Efficient Customer Service – Customer support is provided by Covage teams, who are familiar with the processes of the providers.
Scalable solution that allows you to start with a first set of products and easily add new products as required (same exchange platform, same concepts, similar API, same order and service management)

Covage has set up a platform that supports both the business processes and the technical exchanges between your company and our supplying operators.

This platform is based on:

A smooth and highly automated customer journey designed for you to work with Covage in the most easy way.
A consistent and coherent API to simplify and automate the exchanges between you and us.
Consistent business processes for the management of the full product catalog and the technical processes of the underlying supplying operators. For example, the ordering process of any Covage product always follows these steps: order preparation, gradual order information gathering, order submission, and order progress follow-up.
A common information model providing a functional abstraction layer in terms of the concepts used by the different underlying supplying operators. The same ORDER concept is used to order a copper wire link or an optical fiber link. The states of an ORDER are always the same, regardless of the products ordered.

Your journey with the Covage platform is as follows:

Step	Description
`SIGN-OFF`	Contract signature (CG, CP, CUP)
`SETUP`	Administrative, network and IT setup.
`FEASIBILITY`	Eligibility, feasibility study and quotation
`ORDER ENTRY`	Order entry
`ORDER PROCESSING`	Order follow-up and service provision
`SERVICE MANAGEMENT`	Service base management (modifications, termination)
`CUSTOMER SUPPORT`	Diagnosis, incident management (ticketing), scheduled works